Policy

DISCLAIMER:  All Megan Racing Exhaust and Suspension products are deemed for "off-road use only"-- please check local laws regarding the modification of the exhaust systems by checking the vehicle code for your state.  Many states are more stringent on exhaust modification laws and to pass SMOG.  Please check your local laws. 

Please follow the link for more information as well as street-legality information for California residents:

http://www.meganracing.com/tech/faqs.asp?id=67&subject=Are%20Megan%20Racing%20exhaust%20products%20street-legal?

Manufacturing Year and Applications:

All vehicle manufacturing year for applications are United States based and designed for United States vehicles, (e.g. MY2013 US model = MY2012 model most parts of the world), please check with us or verify with our distributors before purchase of parts. 

 

Returns Policy for retail customers include the following:

  • If paying by credit card, we must ship to billing address of the credit card.
  • Merchandise must be returned with original packaging, documentation and hardware.
  • Return will not be accepted if items are installed or used.
  • Special Order items CANNOT be cancelled, exchanged or returned.  NO EXCEPTIONS!
  • Merchandise cannot be damaged including packaging, no missing part or component and must be in re-sellable/like-new condition.
  • 15% re-stocking fee applies for the first 30 days. NO RETURNS after 30 days of purchase.
  • Returns that are not defective but claimed to be will be subject to a $10 surcharge. All non-product charges such as shipping are not refundable. If you want the item returned, you must pay all return shipping and handling charges to arrive our facility for inspection prior of return approval.
  • Some products may vary slightly due to lighting, picture angle, or alternate manufacturers. Most products would not be affected except for gauges, which may have variations in font, mph or tachometer settings.  By proceeding with the purchase of our products, you agree to these terms by conducting the transaction.  If you have questions, please contact us.
  • Before any return, please contact our customer service by phone or email first for RMA #, we will NOT accept returns without any approval during warranty period after being approved by Megan Racing staff.
  • Returning products that are not Megan Racing's will be considered an act of fraud.  
  • Any modification of Megan Racing parts will automatically void warranty and cannot be returned (e.g. powder coating, heat treatment, welding, heat wrapped, cutting, etc)

Return Policy for Distributors include the following: 

  • Merchandise must be returned with original packaging, documentation and hardware.
  • Return or exchange will not be accepted if items are installed or used.
  • Exchange only allowed with item that is of equal value.
  • Special Order items CANNOT be cancelled, exchanged or returned.  NO EXCEPTIONS!
  • Merchandise cannot be damaged including packaging, no missing part or component and must be in re-sellable/like-new condition.
  • All non-product charges such as shipping, transaction cost, and insurance are not refundable. If you want the item returned, you must pay all return shipping and handling charges.
  • No re-stocking fee applies for the first 15 days, 5% restocking fees (coilover kit only) 15% for everything else between 16-30 days of purchase will be deducted from store credit. No returns after 30 days.
  • Before any return, please contact our customer service by phone or email first for RMA #, we will NOT accept returns without any approval during warranty period after being approved by Megan Racing staff.
  • Returning products that are not Megan Racing's will be considered an act of fraud.  
  • Any modification of Megan Racing parts will automatically void warranty and cannot be returned (e.g. powder coating, heat treatment, heat wrapped, welding, cutting, etc)

               International Return Policy includes the following: 

  • Merchandise must be returned with original packaging, documentation and hardware.
  • Return will not be accepted if items are installed or used.
  • Special Order items CANNOT be cancelled, exchanged or returned.  NO EXCEPTIONS!
  • Merchandise cannot be damaged including packaging and must be in re-sellable/like-new condition.
  •  All non-product charges such as shipping, transaction cost, and insurance are not refundable. If you want the item returned, you must pay all return shipping and handling charges.
  • No re-stocking fee applies for the first 30 days. 5% restocking fees (coilover kit only) 15% for everything else between 31-45 days of purchase. No returns after 45 days.
  • Before any return, please contact our customer service by phone or email first for RMA #, we will NOT accept returns without any approval during warranty period after being approved by Megan Racing staff.
  • Returning products that are not Megan Racing's will be considered an act of fraud.  
  • Any modification of Megan Racing parts will automatically void warranty and cannot be returned (e.g. powder coating, heat treatment, heat wrapped, welding, cutting, etc)

 *Megan Racing Inc. reserves the rights to revise and update these policies at any time.  Some rules and restrictions may apply, refund or store credit amount may vary.

WARRANY:

  • All Megan Racing products are covered with a 1-year limited warranty against manufacturer defects.
  • Damages caused by improper use, installation, modifications and/or collisions will be considered user-error and will NOT be covered under warranty.
  • OFF-ROAD USE ONLY. Do not use this product on vehicles which will be driven on public roads.
  • User assumes all risks and costs associated with the use of Megan Racing products.
  • Megan Racing is not responsible for the loss and/or damage to components which are not carried by Megan Racing.
  • All warranty claims require proof of purchase from an AUTHORIZED MEGAN RACING DEALER. 
  • Products purchased from un-authorized dealers will not be covered under warranty.
  • Warranties only cover the initial purchaser and will not transfer to second hand users.
  • Failure to provide the required invoice, images and/or warranty claim form will result in the denial of the warranty claim. NO EXCEPTIONS.
  • Megan Racing is not responsible for fees associated with the installation/removal of components.
  • KEEP YOUR FACTORY SUSPENSION. Megan Racing will not provide temporary components to replace parts sent to Megan Racing for inspection.
  • All warranty claims for COILOVER SYSTEMS require the part in question to be inspected thoroughly by Megan Racing Technicians before the claim can be approved. All shipping charges are the responsibility of the sender. No Exceptions.
  • Megan Racing will ONLY cover shipping back to the customer.
  • The retrofit of air suspension or similar devices will void warranty.
  • Megan Racing components are not completely torqued out of the box.  Damage caused by loose or over-tightened components will be exempt from warranty.

CONDITION OF SALE:

  • 15% re-stocking fee applies for the first 30 days. NO RETURNS after 30 days of purchase.
  • Buyer will be charged shipping to and from Megan Racing if package is refused including 15% re-stocking fee on the actual item.
  • Megan Racing does not take any returns on used or damaged items.
  • Any modification of Megan Racing parts will automatically void warranty and cannot be returned (e.g. powder coating, heat treatment, welding, cutting, etc)
  • For all warranty claims, please supply original invoice, detailed description of claim, pictures of damaged item and our Megan Racing logo. DO NOT modify the item until Megan Racing has agreed to your terms and have notified you to do so. Modification of the product without Megan Racing's knowledge will void your product warranty. NO EXCEPTIONS!!
  • An RMA # (Return Merchant Authorization number) must be received from Megan Racing before an item is returned. In order to get a return authorization number, please fax original invoice to our return department at (626) 581-4332. The Return Authorization Number must be visible on outside of package containing the returned merchandise. Unauthorized returns or items without a Return Authorization Number will be REJECTED at Megan Racing Receiving Department and will be sent back to sender at senders cost.

Domestic Shipping:

Merchandises in most cases are shipped by FedEx Ground, except for Alaska, Hawaii, and US territories. Shipping cost for the above exceptions may be extra and are not included in the shipping cost.

  • We do not ship to PO Boxes, APO or ANY MILITARY ADDRESS. We must ship to physical addresses only.  If paying by credit card, we must ship to billing address of the credit card.
  • Shipments usually leave our warehouse between 2-3 days upon receipt of payment. Processing payments and packaging takes time, so please allow time for packaging and shipping time. Shipments can be expedited for an extra fee, please call for quotes and details. 
  • Handling cost is included in the cost of shipping. Extra packing materials, boxes and labor are used to safely send out packages.
  • Multiple smaller items can be sent together. One small and one large item may be sent together. Two big items will be shipped separately. Please email us with the items you intended to buy and inquire on how much we will charge on shipping or if there is any additional cost on shipping.
  • Upon request, we will provide your tracking/confirmation numbers via FedEx for shipments.  Requests can be made 5 days after payment (credit card or online) and 10 days if payment is mailed.
  • Refused or undeliverable shipments will not be granted a refund. There will be a surcharge for all refused/undeliverable packages. NO EXCEPTIONS!

International Shipping:

  • We currently only ship to Canada for international via phone orders only, additional shipping charge applied for Canadian orders.
  • The buyer is responsible for all customs and duties FEES APPLICALBLE. Shipments to Canada are shipped UPS ground.

MEGAN RACING INC., respects your concerns about maintaining the privacy of your data that is submitted to us through your use of the MEGAN RACING INC. web site. This Privacy Policy only applies to the MEGAN RACING INC. web site and does not apply to data collected on any other web site, including other web sites to which this site may link to.  Your payment and personal information is safe with us.  Secure SocketsLayer (SSL) software is the industry standard and among the best software available today for secure e-commerce transactions. It encrypts your information, including credit card number, name, and address.

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Copyrights 2016 MEGAN RACING INC.

Office Hours: Monday - Friday 8:00am-6:00pm PST    General Phone: +1 (626) 581-0988    (909) 345-7936    Fax: +1 (909) 345-7933

19481 San Jose Ave, City of Industry, CA 91748 USA